How can I contact you for any additional information and help?
For all additional information we're available on the e-mail firstname.lastname@example.org all days of the week.
Nina, your personal assistant
Where can I buy your products?
You can buy our products exclusively in our online shop www.woodway-shop.com.
How do I know my order was successfully carried out?
When you've successfully placed an order in our online store you'll receive a conformation email. If you experience any problems regarding the orders, don't hesitate to contact us at email@example.com.
How long will my order take to arrive?
All the orders you submit before 3 p.m. will be dispatched the same day. Delivery time varies from one country to another. Time frame for deliveries is between 24 and 120 hours for the EU countries. For exact information about your country contact us at firstname.lastname@example.org.
Can I return the product I bought in an online store?
We allow you to return the products in 30 days if you are not satisfied with. If you want to cancle your order, contact us at email@example.com or fulfill the form HERE. You are returning your product at your own espenses. We reserve the right to return the money until after we receive the product. The product has to be returned in its original packaging including all the papers and the warranty (if a product comes with one). In the case that the return product is damaged in any way or has any traces of use, we reserve the right not to return the money or to charge you for any damages.
Which address should I return the product to?
Please return your product to our address: EKO SAJA d.o.o., Na trati 16, 4248 Lesce, Slovenia. We advise you to use registered mail, as we will not be held responsible for any lost packages.
How can I pay in your online shop?
We offer the following methods: Paypal, credit cards (VISA, Mastercard, AMEX, Discover, JCB) and bank transfers based on invoice.
Bank transfers based on invoice
After choosing bank transfer as a preferred method of payment, you'll receive a quotation/invoice to your email with all the data you will need to carry out the payment: the amount required, our bank account number, reference and the purpose of payment. You will than pay with a general deposit slip through any of the web-banking systems or personally at bank or post offices of your preference. After paying, you can send us the conformation of your payment to firstname.lastname@example.org to ensure the fastest processing of your order, as all the invoices are only informative before being carried out. After we issue the quotation, you have 2 days to transfer us the money. If you do not, you order will be canceled.
Is it safe to order products online?
We guarantee you complete protection of your personal data and a safe order, protecting you from any possible abuse. We use corresponding technological and organizational programs to protect your personal data, orders and payments. As a costumer you are responsible for your operational system and protection of your usernames and passwords. When placing an order, you also guarantee that the provided data is correct and real.
How is the delivery carried out?
Our contract partners are GLS delivery service (Italy, Netherlands, Belgium, Luxembourg, Denmark and Croatina) and Post Slovenia (all other countries
How much does the shipping cost?
Shipping costs for Slovenia and Croatia are 2.99€, for other EU countries 5.00€ and for the rest of the world 10.00€.
Do your products come with a warranty?
WoodWay sunglasses come with 1-year warranty. Warranty is valid with the receipt only. With your purchase we guarantee you to take care of your products in case of a reclamation.
Are there any cases in which my warranty does not qualify?
You may not use your warranty in the following cases:
- Damage arising from the misuse of the product, not in accordance with manufacturer's instructions or disregarding them,
- using the product for not intended uses,
- any mistakes arising from the environmental influences (moisture, extreme cold or heat, over-voltage, dust, etc.), or coincidence,
- unauthorized repair attempts,
- any modifications of the products,
- natural changes arising from wearing the product,
- case or belt damage caused by the external influence,
- water damage,
- broken glass of the watch or lens damage (scratches or cracks),
- frame breakage,
- dead battery,
- loss or theft of the product.
Is the WOODWAY BAMBOO CUP impermeable?
The advantage of our WoodWay Bamboo Cup over others is that it is completely tight due to the impermeable bamboo cap and the additional silicone closure. However we do not recommend to carry the cup in your bag.
Can I wash WOODWAY BAMBOO CUP in the washing machine?
Yes. You can wash in the washing machine, but we do recommend to remove the silicone sleeve.
Can I use WOODWAY BAMBOO CUP for other drinks?
Yes. WoodWay Bamboo Cup is made for all types of drinks, both cold and hot.
Does WOODWAY BAMBOO CUP leave the taste?
No. WoodWay Bamboo Cup is made from organic bamboo fibres, does not contain BPA or petrochemicals and does not leave the taste.
How many times can I use the WOODWAY BAMBOO CUP?
Countless times! WoodWay Bamboo Cup is reusable and can be used for years. When the cup does not serve you anymore, you can simply throw it away. Because it is made of completely natural materials it’s biodegradable and harmless to the environment.
How long will my wooden accessory serve me?
Wood is known for its durability; therefore, your wooden accessory can serve you for years.
Are wooden accessories easily breakable?
Our wooden accessories are made of very durable types of wood and are not easily breakable
Can I expose my wooden accessory to water?
Wooden accessories can get wet, although we would recommend you to not keep them in water for too long. They are protected for small amounts of water however long exposure of wood to water can damage the wood.
Can sweat damage my wooden accessory?
No, sweat cannot affect or damage your wooden accessory.
Does my wooden accessory need special protection?
Wooden accessories are already protected so you do not need to use any special additional products. It is advised though that you do follow some guidelines to avoid any accidental and unwanted damages. We do recommend you to use Woodway 2 in 1 special wood polish, made 100% of beeswax. Buy it HERE.
Can wooden accessories cause allergies?
No, all of our accessories are hypoallergenic, meaning they do not cause any allergies.
Why should I choose a wooden accessory?
Our wooden products are way more than just accessories. They are a new approach and a new take on fashion and trends. Our inspiration comes from nature, its colors, materials and its natural diversity. Each wooden product is unique, just as everyone who wears it.
Is wood timeless?
Time is what creates patterns in tree barks, providing new shapes and colors to our watches. Wearing our wooden watch will make you realize that this moment is just a tiny bit of time.
I bought your wooden product. Does this mean, they had to cut down a tree to make it?
At WoodWay we pick our designers and brands carefully, always keeping sustainability and social responsibility in mind. All the wood that was used for our products comes from controlled harvesting or is waste wood, that would otherwise be thrown away. Some of our brands also express great care for nature – Italian company WeWood for example plants a tree for every product they sell in various naturally endangered parts of the world. Only with that they have already planted more than 300.000 trees.
Are lenses in the glasses of great quality?
All glasses contain high-quality lenses with UV400 protection.